Joy has extensive Human Resources (HR) experience. A key member of the management team, Joy provides leadership and vision while overseeing the company's HR programs, including benefit administration and coordination, training, diversity awareness, and development and risk management programs. An effective communicator, Joy is able to develop and communicate HR Safety policies and procedures to all employees, including planning and implementing processes to keep employees aware of information related to various conditions of employment. Joy is also responsible for ensuring that employees are treated fairly and consistently, and to advocate on their behalf when necessary.

Michelle has more than 15 years experience in the customer service industry and public information. She is the Community Relations and Public Information Officer for PMT. Michelle is very active in the community, working with business leaders and fire departments to develop working relationships and partnerships to better educate the community regarding EMS issues, safety, injury, illness prevention and stronger community relations. Michelle is a member of the Arizona Healthcare Association, the Arizona Ambulance Association, the American Heart Association and the Tempe Chamber of Commerce.